Terms of service
TERMS OF SERVICE
Last updated: 6 September 2026
These Terms of Service govern your use of wrenandoakhome.com and purchases made from Wren and Oak.
By accessing our website or placing an order, you agree to these Terms, subject to your statutory consumer rights.
ONLINE STORE
You agree to provide accurate, current and complete information when placing an order.
You must not use our website for unlawful, fraudulent or unauthorised purposes.
PRODUCTS
We make reasonable efforts to ensure product descriptions, images, dimensions, colours and other information displayed on our website are accurate.
Product colours and appearance may vary depending on your screen or device.
Product availability may change without notice.
PRICES
Prices displayed on our website are those applicable when an order is placed, unless there is an obvious pricing or technical error.
Applicable delivery charges will be displayed during checkout.
ORDERS
Placing an order does not necessarily mean the order has been accepted.
We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, fraudulent activity is suspected or an obvious pricing or product information error has occurred.
If we cancel an order after receiving payment, the appropriate amount will be refunded.
PAYMENT
Available payment methods are displayed during checkout.
Payments may be processed securely by third-party payment providers.
DELIVERY
Delivery dates and times are estimates unless otherwise expressly agreed.
Delivery may occasionally be affected by circumstances outside our reasonable control.
Please refer to our Shipping Policy for further information.
RETURNS AND REFUNDS
Returns, cancellations and refunds are governed by our Return & Refund Policy and applicable UK consumer law.
Nothing in these Terms limits your statutory consumer rights.
INTELLECTUAL PROPERTY
Unless otherwise stated, original website content, branding, graphics and text associated with Wren and Oak belong to us or are used with appropriate permission.
They may not be copied or commercially exploited without permission except where permitted by law.
THIRD-PARTY SERVICES
Our website may use services operated by third parties, including Shopify, payment providers and delivery providers.
Third-party services may be governed by their own terms and privacy policies.
LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects statutory consumer rights that cannot legally be excluded.
GOVERNING LAW
These Terms are governed by applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.
CONTACT
Wren and Oak
Website: wrenandoakhome.com
Email: support@wrenandoakhome.com