FAQ + Track Your Order

FAQ

FREQUENTLY ASKED QUESTIONS

How long does order processing take?

Orders are normally processed within 1 to 3 business days, Monday to Friday, excluding UK public holidays.

How long does delivery take?

After dispatch, UK delivery normally takes approximately 2 to 5 business days.

Most orders are therefore expected to arrive within approximately 3 to 8 business days from the date of purchase.

Will I receive tracking information?

Where tracking is available, tracking details will be sent after your order has been dispatched.

Why is my tracking information not updating?

Tracking information can sometimes take a little time to update after your parcel has been handed to the carrier.

Can I change my delivery address?

If you notice an error in your delivery address, contact us immediately at support@wrenandoakhome.com.

We cannot guarantee that changes can be made once an order has been processed or dispatched.

Can I cancel my order?

Please contact support@wrenandoakhome.com as soon as possible if you would like to cancel your order.

Your cancellation and return rights are explained in our Return & Refund Policy.

What should I do if my order arrives damaged?

Please contact support@wrenandoakhome.com with your order number and photographs of the damaged item and packaging where appropriate.

How can I contact Wren and Oak?

Website: wrenandoakhome.com

14-day returns

Clear return instructions and refund conditions are available before purchase.

Tracked UK delivery

Delivery options and costs are shown at checkout for UK customers.

Secure checkout

Pay securely using the payment methods available at checkout.